Privacy Policy

1. Introduction

Silicon Crest Educational Technology ("we," "our," or "us") is committed to protecting the privacy of students, parents, teachers, and school administrators who use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our school management software and related services.

We comply with the Nigeria Data Protection Regulation (NDPR) and are committed to international best practices in data protection.

2. Information We Collect

We collect information that you provide directly to us, including:

• School Information: School name, address, registration details, administrative contacts
• Student Information: Names, dates of birth, class assignments, academic records, attendance data, health information (if provided)
• Parent/Guardian Information: Names, contact details, relationship to students
• Teacher Information: Names, contact details, qualifications, class assignments
• Financial Information: Fee structures, payment records, transaction history
• Usage Data: How you interact with our platform, features used, session information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our school management services
• Process fee payments and generate financial reports
• Facilitate communication between schools, teachers, and parents
• Generate academic reports and performance analytics
• Provide technical support and respond to inquiries
• Improve our platform based on usage patterns
• Send important service updates and notifications
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties. We may share information only in the following circumstances:

• Within the School Community: Teachers can access relevant student information; parents can access their children's records
• Service Providers: We work with trusted partners who assist in operating our platform (payment processors, cloud hosting providers). These providers are contractually obligated to protect your data
• Legal Requirements: When required by law, court order, or governmental authority
• With Consent: When you have given explicit permission for specific sharing

5. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Role-based access controls
• Regular security audits and penetration testing
• Automatic backups with secure off-site storage
• Employee training on data protection practices

6. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Active student records are retained while enrolled and for 7 years after graduation
• Financial records are retained for 7 years as required by Nigerian law
• Account data is deleted within 90 days of subscription cancellation upon request
• Backup data is purged within 180 days of deletion from primary systems

7. Your Rights

Under the NDPR and our commitment to privacy, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data in certain circumstances
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, please contact us at privacy@siced.ng

8. Children's Privacy

Our platform processes student data on behalf of schools. Schools are responsible for obtaining appropriate consent from parents or guardians for the processing of student information. We do not knowingly collect personal information directly from children without appropriate consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: